OneForma security issues? Користувач, який розмістив тему: Max Hellwig
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Max Hellwig 
Німеччина
Local time: 06:15
Член (2013)
англійська --> німецька
+ ...
I got an email from OneForma this morning telling me my password had been changed. Never having requested that, I immediately changed it again (twice), but never could log in with the new password.
Not getting any useful replies from the general contact form, I wrote to [email protected], which apparently is set up for precisely such cases. They just told me to excuse long response times due to "a high volume of ema... See more I got an email from OneForma this morning telling me my password had been changed. Never having requested that, I immediately changed it again (twice), but never could log in with the new password.
Not getting any useful replies from the general contact form, I wrote to [email protected], which apparently is set up for precisely such cases. They just told me to excuse long response times due to "a high volume of emails".
Has anyone else had issues with them?
Has the site maybe been hacked? ▲ Collapse
| | | | Yossi Rozenman
Німеччина
Local time: 06:15
Член (2006)
англійська --> Іврит
+ ...
| Did you log in through a link in the email? | Sep 5, 2025 |
Are you sure you changed your password in the real OneForma site?
| | | | Max Hellwig
Німеччина
Local time: 06:15
Член (2013)
англійська --> німецька
+ ...
ЗАПУСК ТЕМИ
That's the only one I know and the one I had my old password saved for....
There was no link in the email this morning either, just a short info about the change.
| | | | | Yep, the same is happening with me. | Sep 5, 2025 |
I needed to connect to my account a couple of days ago and my password didn't work. So I changed it, but changing it didn't work.
Today, I got an email from their Service Desk saying "This email address doesn't seem to be registered with us. Please contact us from your registered OneForma email address.", but I was entering the correct email address.
I replied their email explaining my situation and I'll wait...
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Olena Dmytriieva
Італія
Local time: 06:15
Член (2022)
англійська --> українська
+ ...
| The same e-mail message | Sep 5, 2025 |
I have received the same message about password change this morning.
So I opened their website, and I saw a pop-up message on the screen, saying:
"Your account has been migrated. You will need to reset your password to access our new experience - please use “Forgot password?” to reset your login if you haven’t already."
Therefore, I have followed instructions and managed to change the password. Anyway, at the moment, I don't manage to login with the new password, ... See more I have received the same message about password change this morning.
So I opened their website, and I saw a pop-up message on the screen, saying:
"Your account has been migrated. You will need to reset your password to access our new experience - please use “Forgot password?” to reset your login if you haven’t already."
Therefore, I have followed instructions and managed to change the password. Anyway, at the moment, I don't manage to login with the new password, it says "incorrect passsword"
Rather than fraud or security issues, I imagine some technical issues they are having related to the platform migration. In any case, the way it is done is out of all safety and privacy standards. Very dissapointing... ▲ Collapse
| | | | Josephine Cassar
Мальта
Local time: 06:15
Член (2012)
англійська --> Мальтійська
+ ...
| I got the same message | Sep 5, 2025 |
I was waiting for my physio appointment in hospital which is a very old building and its walls are very sturdy and huge so I always have problems accessing the internet, even the hospital's free service. The people waiting never seem to have problems so I went to Settings and Wifi and under the hospital's free service there was that I had to validate which I attempted to do and that is when I received the message and I hadn't inserted any passwords. Strange, isn't it? I'm not even sure I have a ... See more I was waiting for my physio appointment in hospital which is a very old building and its walls are very sturdy and huge so I always have problems accessing the internet, even the hospital's free service. The people waiting never seem to have problems so I went to Settings and Wifi and under the hospital's free service there was that I had to validate which I attempted to do and that is when I received the message and I hadn't inserted any passwords. Strange, isn't it? I'm not even sure I have a Oneforma account and I'm not even going to try and see whether I have one.
[Edited at 2025-09-05 12:56 GMT] ▲ Collapse
| | | | Max Hellwig
Німеччина
Local time: 06:15
Член (2013)
англійська --> німецька
+ ...
ЗАПУСК ТЕМИ | That is a little reassuring | Sep 5, 2025 |
hearing I'm not the only one. But yeah, not very well handled.
Considering I never used the platform since creating the account over two years ago and I couldn't even remember them, I would appreciate them simply deleting my account....
| | | | Olena Dmytriieva
Італія
Local time: 06:15
Член (2022)
англійська --> українська
+ ...
| Requested to delete account | Sep 5, 2025 |
The same. I have created account in 2023, as was requested by an agency during their selection of translators team, but I have never had an opportunity to use this platform.
I have tried to send them a request to delete my account and personal data at [email protected] (e-mail address from their privacy policy), but it results undeliverable:
The group data_protection only accepts messages from people i... See more The same. I have created account in 2023, as was requested by an agency during their selection of translators team, but I have never had an opportunity to use this platform.
I have tried to send them a request to delete my account and personal data at [email protected] (e-mail address from their privacy policy), but it results undeliverable:
The group data_protection only accepts messages from people in its organization or on its allowed senders list, and your email address isn't on the list.
A bit macabre for such a corporation as CENTIFIC GLOBAL SOLUTIONS that is behind OneForma platform...
If anyone manages to find a solution kindly share it here. ▲ Collapse
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Max Hellwig
Німеччина
Local time: 06:15
Член (2013)
англійська --> німецька
+ ...
ЗАПУСК ТЕМИ | Has anyone been able to access their account in the meantime? | Sep 26, 2025 |
I had already forgotten about this when I got their downtime notification for Monday. So I figured I'd give it another try and nothing seems to have changed: couldn't log in with my saved password, changed it, still couldn't log in. It then said my account was migrated and I should use the change password link, thanks....
| | | | | They added 2FA | Sep 26, 2025 |
Max Hellwig wrote:
I had already forgotten about this when I got their downtime notification for Monday. So I figured I'd give it another try and nothing seems to have changed: couldn't log in with my saved password, changed it, still couldn't log in. It then said my account was migrated and I should use the change password link, thanks....
Yes, I was able to log in, but they enforced security, and 2FA is mandatory now.
So, you need the authenticator app to scan the QR code that generates a 1-minute 2FA number.
| | | | Max Hellwig
Німеччина
Local time: 06:15
Член (2013)
англійська --> німецька
+ ...
ЗАПУСК ТЕМИ | Great, I need an app to delete my account.... Also great no one bothered to tell anyone. | Sep 30, 2025 |
At what point does that happen, after putting in my password? Because it already fails at that point, telling me my password is incorrect. This happens even just after having changed my password, so I'm pretty sure I remember it.
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