1 - Profiles: general

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1.1 - What types of profiles are available at ProZ.com?

When registering at ProZ.com you can create a profile of any of the following account types:

1.2 - Are there any differences in the profile structure of the different account types available?

Yes. The profile sections and tabs will vary depending on your profile's account type. Below there is a graphic description of the profile tabs for the different account types:

Freelancer (translator and/or interpreter) account type*



*Student, End customer and None of the above account types also have the profile tabs shown above.

Translation agency/company account type



Freelancer and outsourcer account type

1.3 - At the time I registered I selected a certain account type, but now I think a different account type will reflect my current situation more accurately. Can I change my account type?

Yes, you can edit your account type to suit your preferences from the "ProZ.com Account" section of your "Profile updater".

Make sure to click on "Save and update profile" once you are done.

1.4 - How do I begin completing my new profile?

Go to your "Profile updater" to update your profile, including contact information, financial information, and more.

Make sure to click on "Save and update profile" once you are done.

1.5 - How can I edit/update the information in my profile?

There are two ways of editing the information in your profile:

1- You can click on the "edit" icon usually shown below or next to the profile feature. This will directly take you to the section you would like to update.



2- You can go to your "Profile updater" and click on the section(s) you would like to update. Make sure to click on "Save and update profile" once you are done.

Note: you should be logged in the site to be able to edit/update your profile.

1.6 - What is my profile ID/number?

Your profile ID/number is the last number at the end of your profile URL. To see it go to My profile and check the last number shown in the URL of your profile box at the top left of your profile. To create a profile simply register (free) at http://www.proz.com/register

1.7 - Can I control the visibility of some of the features in my profile?

Yes. The profile features whose visibility can be toggled have a "toggle" icon next to them . Click on this icon to change the visibility status of a given section in your profile. If invisible to visitors the section will appear as grayed out.

If you are a paying member, you can also hide the ProZ.com navigation menu from visitors to your profile, by turning off the "Top menu for visitors" option, on top of your profile.

1.8 - Why are certain fields classified as 'required' or 'encouraged'?

The classification of a profile field as 'required' or 'encouraged' (as opposed to simply 'available') corresponds to the possible contribution of that field to the goal of helping to ensure that a profile owner gets the most out of ProZ.com.

* 'Required' fields are those that are important enough that the failure to supply data for the field (or alternatively, to explicitly decline to enter data) results in the profile being regarded as 'incomplete'.

* 'Encouraged' fields are those that may help a profile owner to get more out of ProZ.com, though are not necessarily as critical as the 'required' fields.

Note that in classifying a given field as 'required' or 'encouraged', ProZ.com is not endorsing the use of that field either for qualifying translators or for any other purpose. It is one of the guiding principles of the site that users are given the tools to help them work in the ways they choose to do so. In other words, a profile field tends to exist when there are enough people who want to use it (either to share information or to search by it.) Therefore, the classification of a field as 'required' or 'encouraged' tends to correspond to the relative frequency with which that field is used.

1.9 - Can I link to my ProZ.com profile from my personal website? Can I use the logo when I do so?

Yes. You can find a comprehensive description of how to do it here.

Make sure you add "/profile/{your profile number} after "a href="http://www.proz.com".

1.10 - What link should I provide my customers to direct them to my ProZ.com profile?

You can find this information in your own profile, above your picture and username.

1.11 - How can I see my profile as visitors would see it?

To view your profile as any visitor would view it, simply click on 'Force visitor view' at the top of your profile page:



To go back, just click on 'Return to owner view'.

1.12 - Can I control the language in which visitors see my profile?

Yes. Go to the "Settings" tab in your profile,



and click on "Search engine settings". Under the default language, choose the language in which you would like visitors to view your profile and check the box to force that view. Any visitor who comes from another site and is not logged in to ProZ.com will automatically see your profile in the language you chose.

1.13 - How can I accept PayPal payments through my profile page?

First, you need to set up a Paypal account. Go to: PayPal (Click on 'Sign up for your FREE PayPal Account')

It will take from a few days to a week for your account to go through. Once it has, you simply go to your "Profile updater", click on "Financial" or "Finance" section, and then enter the email address you used to set up the Paypal account in the "PayPal email" space provided under "Payment methods". Be sure to click on "Save and update profile" once you are done.

Note that you can set visibility/access permissions for your PayPal email address in your profile from your Profile Updater.

If you select 'Show to no one' as visibility permission, profile visitors will not have access to your PayPal email address and will only see a "PayPal accepted" legend in the "Pay" section at the top of your profile.

However, if 'Show to everyone' is selected, profile visitors will be able to see a link to PayPal webpage in which your PayPal email address will be shown.

Finally, if the 'Show to outsourcers only' visibility option is selected, only visitors with company profiles will be able to link to PayPal webpage from the PayPal link at the top of your profile (and see your PayPal email address) while visitors with freelancer profiles will see the legend that is shown when selecting 'Show to no one' visibility option.

1.14 - How can I accept Moneybookers payments through my profile page?

Just go to your "Profile updater", click on "Financial" or "Finance" section, and then enter your Moneybookers email address in the "Moneybookers email" field provided under "Payment methods". Make sure to click on "Save and update profile" once you are done.

1.15 - Can I accept other payment methods through my profile?

No. You may declare payment methods you accept from clients, including credit cards and wire transfers, and you may add Moneybookers or PayPal links to your profile to allow clients to more easily send payment via these methods, but ProZ.com does not process outsourcer-service provider payments through your profile.

1.16 - Can I receive files through my profile?

Yes. You can receive files sent to you through your profile page via the Send file (beta)... option at the top of the addressee's profile page.



You will find more information about the Send file (beta)... function here.

1.17 - What kinds of content (text, HTML, etc.) can I put in my profile page?

Only plain text and basic HTML can be used in Profile pages. JavaScript, HTML tables, and other advanced techniques will usually not work. Your ProZ.com Site, however, can support all types of contents, including JavaScript. To access your ProZ.com site, use the "Create your site" or "Edit your site" links on your Profile page.

1.18 - Can I use HTML in my personal information (first name, last name, username, etc.)?

No, only plain text may be used. HTML characters such as < or > will be converted to plain text.

This also applies to your keywords and tagline. The basic rule of thumb is that if it appears only on your Profile page, HTML is allowed. If it appears anywhere else on the site, HTML is not allowed.

1.19 - How do I delete my profile?

You can delete your profile by going to your "settings" tab from your profile page. Once you've arrived to your settings tab, you will need to scroll down and click on the link that reads "Remove account" which then will enable to remove your profile entirely.



Note: Once you remove your profile, email notifications will automatically stop. Also, if you ever want to reactivate your profile, you may contact support to have them reactivate your account.

2 - Services

2.1 - I am listed as an agency but I also work as a freelancer, should I have two profiles?

No, you don't need to have two profiles. Many agencies in the site are listed as both agencies and freelancers. To be recognized as both, all you need to do is go to your "Profile updater" and select the option 'Freelancer and outsourcer' for Account type.

2.2 - I'm not listed as interpreter

Please check that you have added "Interpreting" in the "Services & offerings" section of your "Profile updater".




Make sure to click on "Save and update profile" once you are done.

2.3 - I am SDL TRADOS Certified. How do I show it on my profile?

If you are SDL TRADOS Certified, you can show it in your profile under the Services tab. To do so, you must first add SDL TRADOS to your list of supported software here and click on 'Save and update'. When the page refreshes, you will see an option to show your SDL TRADOS Certification on your profile.

To learn more about SDL TRADOS Certification visit this page.

3 - Language pairs

3.1 - How do I report a new language pair in my profile?

To report a new language pair in your profile go to the "Languages" section of your Profile updater and select a source and a target language from the "Add new language pair" drop-down menus. Select one or more services you offer in the new language pair being added and click on "Save and update profile" at the bottom of the page.

3.2 - How do I enter "languages of interest"?

To enter a language of interest in your profile, just enter a new language pair from the "Languages" section of your Profile updater as you would normally do (following the steps described here). Once the language pair has been reported, click on "Edit" next to the pair just added and you will be given 2 options: 1) I work in this pair, show it in my profile and 2) I only have an interest in this pair, do not show it in my profile. Select this last option and finally click on 'Save and update profile' at the bottom of the page to save the changes applied.

If you want to turn a working language pair into a pair of interest, just go to the "Languages" section of your Profile updater and click on "Edit" next to the language pair you want to change You will be given 2 options: 1) I work in this pair, show it in my profile and 2) I only have an interest in this pair, do not show it in my profile. Select this last option and finally click on 'Save and update profile' at the bottom of the page to save the changes applied.

3.3 - How do I change the order of language pairs reported in my profile?

To change the order of language pairs reported in your profile, go to the "Languages" section of your Profile Updater, click and drag each pair to the position you would like them to appear in your profile and click on "Save current order" to save the order selected. Don't forget to click on "Save and update profile" at the bottom of the page to save the changes applied.

4 - Fields of Expertise

4.1 - How are fields of expertise classified at ProZ.com?

Several category structures are used throughout ProZ.com for the purpose of classifying job postings, term questions, personal areas of expertise, glossaries, and more. There are two main structures: the ProZ.com general categories (9 of them), and the ProZ.com detailed categories (over 100).

4.2 - What are the detailed categories of expertise?

The detailed categories are a subject classification system developed based on the keywords used in a free entry box to describe the fields of KudoZ questions asked.

This more detailed category structure has been created with the following aims:
* Providing a means of expressing specific areas of expertise in profiles and jobs
* Providing finer KudoZ categorization, enabling more targeted emailing and, eventually, user download of field-specific glossaries

All users are advised to enter detailed fields of expertise (working and interest) in their profile pages, in the expertise section. Also, whenever possible, a detailed category should be entered at the time a new KudoZ question is posted. Furthermore, users with a sufficient number of KudoZ points can be given the right to classify questions which the asker has not classified with detailed categories, and are encouraged to do so.

4.3 - How were the fields used determined?

Both the general and detailed sets of "disciplines" were created based upon analysis of site usage patterns. The general categories are the top general categories in which jobs were posted during a period of review. The detailed categories are the top detailed categories in which KudoZ terms were posted during a period of review.

4.4 - The fields don't seem to make any sense.

The taxonomy of fields used at ProZ.com reflects market characteristics. No attempt has been made to make it stand up to rigorous academic analysis.

4.5 - There is a field available in the directory, but I can not enter it as a speciality of mine. How do I get listed under that category?

You can get listed under any category you choose. You just need to understand how ProZ.com handles fields in pull-down menus.

The way we do the pull-down menus is a little unorthodox. Because, for example, some people think "cars"--while our "official" category is "automotive"--we add double-entries for some fields in pull-down menus. These "psuedo-fields" do nothing but point to our "official" categories.

In the case of the category we officially call "Travel & Tourism", for example, we added a psuedo-category called "Hotels = Tourism" that simply points to "Travel & Tourism". So if you enter "Travel & Tourism" in your areas of specialization, your name will come up in directory searches for "Hotels = Tourism", too.

Note that any time you see a category with an equal sign (=), that is a double entry (a psuedo-field) representing another, "official" one.

4.6 - Why is my specialty not available?

If you can't find your specialty, please send in a support request indicating which one you would liked added and then we will add it to our task list for development.

4.7 - Can I suggest a change to the structure?

Yes, please enter a support request.

Note that it is unlikely that a category would be added based upon a single request. But requests for additional categories, coupled with ongoing review of site usage patterns, will determine future changes to the category structure.

4.8 - What are some categories shown twice - like "cars" and "automotive"?

Because a significant number of people entered the field name in each of those ways during the review period. In order to prevent separation of similar data (for example, KudoZ terms), these identical (or almost identical) categories are tied together in the database. So it does not matter if you enter a question as an "automotive" or "car" question; it will be treated and shown in exactly the same way thereafter.

The best way to work with the detailed category structure is not to think about it too much!

4.9 - How many "general", "specialties", and "working" fields can I enter in my profile from the "Edit Specialties" page?

You are allowed to enter up to 10 specialties, 30 working fields, and for now, all of the general fields you like.

Note: Only 5 or less from the general field will appear on your profile page, however all your "specialty fields" will appear on your profile page.

4.10 - What is the difference between 'Specialty fields' and 'Working fields'?

Specialty fields are also working fields, but they are fields in which you specialize or do your best work. If your top area is, say, Medicine, you should make sure it is listed as your top specialty, and you should consider accompanying this with sample translations related to Medicine in your profile. Outsourcers can look for language professionals by specialty fields, so this can be important in meeting potential clients.

4.11 - How do I edit my working, interests, specialties, general fields on my profile page?

On the bottom left of your profile page there is a link titled "edit expertise" under the title "Expertise". (Also, you can edit your specialties under the "setting tab" under the title "fields of expertise" from your profile page.) Click on "edit expertise", which will allow you to edit your working, interests, specialties, and general fields.

4.12 - Why can't I enter more than 10 "specialty" fields (and 30 "working" fields)?

It is possible to select 10 "specialty" and 30 "working" fields, which means you may appear in the directory for a total of 40 fields. While we recognize that there are translators who are able to work in more fields, users are asked to select their best 10 (and after that, their next-best 30). If you would like to market yourself in other fields as well, we ask that you do so with your local clients, or using channels available to you besides the ProZ.com directory--there, we just want your top 10/40.

4.13 - How do I know which item I've chosen on the expertise page?

Once you've clicked on the radio button or in the boxed area of a given selection, that particular box chosen will then appear highlighted yellow for easy visibility.

4.14 - Why aren't my detailed categories of expertise displayed on my profile page?

Only categories that you select as "specialty" categories will appear on your profile page.

4.15 - What is the "counter box" on the "edit expertise page"?

The counter box keeps track of how many "specialty" and "working" fields you have left to enter. Remember you can only enter 10 "specialty" fields and "30" working fields.

Note: You can hide the counter by clicking [hide] on the counter box. Also, the counter only works with javascript.

4.16 - The "counter" is covering the specialty/working columns, what can I do?

On some computer monitors the "counter" may overlap your column choices. If this is happening, you can either hide the hit counter or you can scroll down slowly, which will move the "counter" so you can select the button.

4.17 - Why is it not possible to specify the same field as specialty, working and interest field?

Once a field has been added to an area (as specialization, working or interest field) through the Profile updater, it will no longer be available in the list of fields to be added to one of the other two areas.

The logic behind this is that if you report a field as a specialty field, then you work and you are interested in this field. So, no need to add it in all three areas. In the same way, if you work in a field then it means you are interested in that field but you are not necessarily an specialist. Finally, being interested in a field does not mean you are an specialist or that you work in that field.

5 - Contact information

5.1 - I have entered my contact info but the quick profile does not show it.

ProZ.com utilizes more than one web server. When you uploaded new information in your "profile updater"., it can take between several minutes and a half hour for it to be copied to all the web servers. During this time, you may notice a blank where you entered the information. Please give it some time before submitting a support request.

5.2 - Can I make my email address visible in the "Contact" section of my profile?

No. This is designed as a means of security, to protect your address from spammers, and is why the profile email sending function (the little envelope at the top of your profile) is used. If you choose to publicly post your email address, you may do so for example in the "About me" section or CV of your profile; please be aware of the risks of doing so, however.

5.3 - How do I add Skype to my profile page?

At the moment Skype is separate from the other IMs. You can add Skype to your profile by going to your"Profile updater" and editing your "Contact information".



To show your Skype status publicly, go to Tools-- Options-- Privacy in your Skype, and select the option to "Allow my status to be shown on the web".

5.4 - How can I set my location in the map?

You can enter your location on the map by visiting this page and following the steps described. You can also edit your location by clicking on the "edit" icon below the map image in your profile.

5.5 - Can I control the online status shown in my profile?

Yes. If you don't want your online status to show (via the "P" icon at the top of your profile page), you can choose to hide it from this page. You can also add, delete or hide other instant messaging icons in your profile. Remember that showing your online status can be a useful way of letting people you work with know you are available via profile mail or ProZ.com Instant Messaging.

5.6 - How do I add a Twitter feed to my profile page?

You can add a Twitter feed to your profile in your 'Profile updater' , under the 'Personalization' tab .

For more information on how to take advantage of a Twitter feed on your profile, please visit this forum thread.

6 - Availability calendar

6.1 - What is the availability calendar?

Your ProZ.com availability calendar lets you indicate to potential clients your approximate availability to take on new work. It is shown in your profile page and in various other places throughout the site.

6.2 - What is the value of indicating my availability?

Outsourcers with urgent projects can search for those who have indicated they are immediately available for new work. Specifying that you are available helps you appear in these searches. On the other hand, if you are currently busy, indicating that you are not available can help prevent you from being contacted with such requests. It can also be helpful to give potential clients and collaborators a rough idea of what your upcoming schedule looks like.

6.3 - How can I specify my availability?

Specify your availability in your availability calendar, reachable by clicking the small round availability indicator icon next to your name at the top of each page, or by clicking here: http://www.proz.com/calendar

To indicate your availability on a specific date, click that day in the calendar and a dialog will prompt you to specify your availability. For example, if you're completely available for the work day on the 25th, select "100% Available". If you're only partially available for half the day, select "Partially available (50%)".

To specify availability for several days at once, click and drag with your mouse to select multiple days.

6.4 - How is "capacity" used in the availability calendar?

When you set your average sustainable capacity in words per day (WPD), your availability calendar will also automatically display approximately how many words you can process on any particular day.

When estimating your productivity using WPD, assume that you won't be using a Translation Memory. Your "burst" rate WPD should be an estimate of a one-day maximum for projects with tight deadlines when you have 100% availability.

If you prefer not to express your productivity for others, consider entering rates for your own purposes and leaving them visible only to yourself. Future features (planning, etc.) may allow you to make use of these.

6.5 - How are "working hours" used in the availability calendar?

Your standard working hours and time zone are displayed at the top of your availability calendar, along with information about differences between your time zone and the person viewing your calendar.

In addition, if the "Consider me unavailable outside of working hours" option is selected in your calendar settings, an indication of your remaining availability for the current work day can be automatically adjusted as your day progresses (see below for details).

6.6 - What is "Availability remaining in current work day", and why is it different than the availability specified in my calendar?

If the options "Consider me unavailable outside of working hours" or "Consider me unavailable on weekends" are selected in your calendar settings, your availability remaining in the current work day is automatically calculated, and shown above your availability calendar. For example, if you specified that you are 100% available today, and that you have a capacity of 3000 WPD, when your work day is half over your "Availability remaining in current work day" will indicate "Partially available (1500 words)".

This "adjusted" availability is shown above your availability calendar and in your profile page, in addition to the availability you have specified for that day. It is not currently reflected in other availability indicators or searches, though this functionality may be added in the future.

7 - Profile picture

7.1 - How do I upload a profile photo or image?

An easy way to upload a photo to your profile is by clicking on the "Add/edit photo" icon below the photo box.



This will take you to the section of your profile updater designed for that purpose. You will be able to upload images in the following formats jpg, .gif, .png and up to 200x320 pixels.

To complete the uploading process successfully you should first tick the box next to the following message.



It may take several minutes for your new profile image to be publicly visible.

7.2 - How can I upload images (besides my profile photo) to show in my profile?

To include images in your profile, you must first upload them to a web hosting provider. If you are a site member, you can set up a free hosting account at ProZ.com. See the hosting info page for details.

8 - ProZ.com Native Speaker Credential

8.1 - What is the ProZ.com Native Speaker credential?

The Native Speaker credential is a mark that signifies that a ProZ.com member is a native speaker of a given language.

A "capital-N" icon already appears on profile pages, and in a few months will appear throughout the site beside the names of members who have received the credential. It looks like this: Russian

Mousing over the mark or clicking on it reveals additional information.

8.2 - How do I get the credential for a single language?

ProZ.com members with one native language are asked to simply declare that language. Go to your profile page, click on the link at the top to go into edit mode, and then click on "declare native language" from the middle of the right column.

8.3 - How do I get the credential in more than one language?

A member who reports having only one native language is assumed to be a native speaker of that language, and is not required to demonstrate it. However, members who report multiple native languages will in the future be asked to demonstrate their native speech in each language before other native speakers of those languages. Until this has been accomplished, a black and gray icon will be associated with the unconfirmed native languages.

8.4 - How many native laguages can be reported?

Until we have developed a strategy to verify multiple native languages, only two unverified native languages are allowed to be reported in profiles.

8.5 - What definition of "native speaker" is used?

Rather than imposing a definition of "native", the PNS program leaves the definition to members. When declaring one's own single language, a definition is not required.

In the case of those declaring multiple native languages, the speech will be deemed native if several other ProZ.com Native Speakers find it to be native (according to their own definitions.)

8.6 - Will clients see the credential?

In the short term, native speaker credentials will only be shown on profile pages. After enough time has been given for all members to consider applying for the credential, it will also appear at other points throughout the site. In addition, members will be given a means of showing the credential to potential clients on and off the site.

The choice of whether or not to apply for, and show, the credential, is left to each member.

8.7 - Does the PNS credential tell whether or not someone is a good translator?

Absolutely not. Native language is only one factor that a client may consider when screening a translator or interpreter. It is usually not the most important factor.

8.8 - How much does it cost to apply for the PNS credential?

There will be no fee for declaring native language ability in one language. It has not yet been determined whether a fee will be necessary for the verfication procedure involved for those who declare multiple languages.

8.9 - I would like to get the credential. How do I proceed?

The application procedure starts at your profile page.

Click on the "Click to edit" link at the top of the page, then click the "Declare native language" link.

8.10 - My two native languages are pending. How soon can I prove them?

We are developing a strategy now. When we have a practical program in place, you will be notified.

8.11 - What do the different colored icons mean?

A blue and yellow ProZ.com Native Speaker icon () is used to represent native languages that are reasonably certain to be accurate. This includes native languages that have been confirmed by ProZ.com, and native languages reported by ProZ.com members who have sworn that they only have one native language (a native language cannot be changed once it is declared).

A black and gray ProZ.com Native Speaker icon () is used to represent native languages that have been reported, but not confirmed. This includes native languages reported by non-members, even when they only report a single native language. This is because it is possible that a non-member might create multiple profiles with a different single native language for each, to get around the requirement that multiple native languages must be confirmed.

8.12 - I need to declare a second native language, or I've made a mistake in entering my native language(s).

Please submit a support request for assistance.

9 - Verified Identity Program

9.1 - What is the Verified Identity Program (VID)?

ProZ.com staff member, moderators and other volunteers have undertaken a program to confirm the identity of interested site users.

A checkmark appearing in a user's profile signifies that the identity of the person may have been verified. Clicking on the checkmark will provide more information. Access to this information may prove useful in assessing risk when forming new online relationships.

The purpose of confirming members' IDs is to increase mutual trust across the site, in particular among users who don't know each other personally.

9.2 - How can I have my profile identity verified?

The Identity Verification application page provides two means of getting your identity verified.

One way to have your identity verified is to have met--in person--a ProZ.com staff member, moderator or member who has been given the right to verify identities. (A list of those with the power to verify identities is included in the application form. Only in-person meetings will be considered.)

The other way to get your identity verified is to make a credit card purchase using a card that carries the same name that is entered in your profile page. If you purchase site membership, your identity will be verified automatically if all the conditions are met (see 1.7 below). If you would like to have your identity verified without purchasing membership, you may make a one-time non-refundable credit card payment of $5 (US). Please be sure that the credit card is in your name, and your name is in your profile under your "Real name" (whether or not your choose to make your real name visible to others).

There is currently no way to have your identity verified by any other means, including faxing, etc.

Note: At the moment only direct credit card and Paypal payments are accepted for ID verification purposes.

9.3 - What is the timeline for the VID program?

It will take several months for the identities of a significant percentage of the ProZ.com community to be verified. Until that time, no special advantages will be given to users with verified identities.

Once a significant number of profiles have been verified, checkmarks will appear not only on profile pages, but also at points throughout the site.

9.4 - Why is my identity not verified anymore?

If you change the given name, middle name, or last name in your profile after your identity has already been verified, your identity verification will be revoked. To get re-verified, you will need to submit a support request.

9.5 - How do I get VIDed at a powwow?

In order to have your ID verified at a powwow by a member who has the authority to verify identities, you must show that person picture identification when you meet him or her in person.

As with other VID methods, the name on your picture ID must match the real name you have entered in your profile. But unlike the other VID methods performed by site staff, you must also elect to show your real name on the site. Otherwise the member won't be able to see your name and compare it with the name shown on your ID. After you are VIDed, you may choose to hide your real name again if you wish.

You can edit the real name in your profile by selecting "My ProZ.com->My Settings->Personal Data" from the menu.

You can choose to hide or show your real name in your profile by selecting "My ProZ.com->My Settings->Basic Profile" from the menu.

Once you have shown your real name on the site, met a member with VIDing authority in person and shown him or her your picture identification, you can submit a request to that person to verify your identity on the site. To do so, go to the VID application page.

On the VID application, select the "met in person" option, and select the name of the person you met from the drop down list of authorized VIDers. (If the person's name is not in the list, he doesn't have such authority.) Then enter the date and location of your meeting, and submit the form. The person will receive an email request to verify your identity.

9.6 - How can I get authorized to verify other users' identities?

If your own identity has already been verified, you may apply for the authority to VID other users by submitting a support request.

9.7 - I have paid with credit card but I am not ID verified yet.

When a request for ID verification is submitted using the payment option, the name in your profile under "Real name" should match exactly the one that you have on your credit card or Paypal account.

ProZ.com uses this information to certify that the name you have entered in your profile is the same that you have entered in your credit card or Paypal account.

If for any reason the information in your credit card or Paypal account does not match exactly the one in your profile, your identity will not be verified.

You will understand that ID verification is a very sensitive issue, as ProZ.com is testifying to the whole community that you are actually the person you say you are, which is why we need credit card confirmation about your identity.

Please note that at the moment only direct credit card and Paypal payments are accepted for ID verification purposes.

10 - Credentials

10.1 - What is a "credential"?

Various associations, schools and other bodies around the world offer to translators what ProZ.com generally refers to as "credentials". These may include "certifications", "degrees" or other forms of qualification.

10.2 - How are credentials used at ProZ.com?

It is possible for members to report having earned such credentials via their profile pages. Correspondingly, job posters are able to restrict job posting to those members who have reported credentials. (They may not restrict job postings to those with verified credentials.) Also, directory searches can be limited to those with reported or verified credentials.

Note that there is no uniform standard for translator credentials. Furthermore, credentials are not available in many language pairs, and it may be difficult for those living in certain areas to obtain opportunities to earn credentials. It is recommended that the option to restrict job postings or directory searches by reported credentials be used selectively, and only for major language pairs.

10.3 - How do I report my credentials?

To report a credential, first go to your Profile Updater and click on 'Add credentials' next to the corresponding language pair declared in the Language pairs section. A window will pop up allowing you to report any professional credentials, certifications or accreditations you have earned from recognized authorities.

Note: Please make sure that you report both language pairs (when applicable).

After you have done this with all your credentials, they will appear in your profile, on the Credentials section.

10.4 - Do I have to submit a copy of my credentials for verification?

The credential filter used in jobs is based only on whether you have declared your credentials. Verifying your credentials benefits your profile and you, and is an added assurance to potential clients that you are a qualified professional.

Note: if you declare a credential, you may be asked by the site to verify the existence of that credential in your name. If you are unable to verify a credential you have declared, it may be removed from your profile.

10.5 - How do I get a credential verified?

ProZ.com verifies language-related credentials reported by ProZ.com members. At this time the following credentials can be verified:

• Accreditations issued by authorities such as: AAIT, AAIC, CTA, etc.
• Language-related Academic Credentials / Degrees issued by accredited educational institutions

• Postal mail:
  Calle 48 nro. 726 entre 9 y 10, 4.º piso.
  La Plata (B1900AND), Buenos Aires
  Argentina


• Fax: +54-221-4251266

10.6 - Does ProZ.com verify memberships in organizations or associations?

As they are in general temporary, and subject to change, ProZ.com is unable to verify memberships in organizations or associations.

10.7 - Does ProZ.com verify reference letters from colleagues or employers?

No. Only accreditations issued by authorities and language-related academic credentials / degrees issued by accredited educational institutions can be verified.

11 - Rates

11.1 - How do I enter my rates?

Rates are entered from the profile updater page (click here). In section 6, "Default rates", you can enter your rates, currency and visibility, and also apply this information to all the language pairs reported in your profile. Once your default rates are entered, you can also edit the individual rates in each of your language pairs.

11.2 - Why is this important for me?

Specifying your rate range makes it easier for clients to consider working with you. If you establish your rate range, you will not be bothered with notifications for jobs below your minimums. You will also be able to compare your rates with aggregated data from other pros working in your language pairs

Also, by specifying the range in which you are willing to work, you supply valuable information that will be used in educating clients. For example, if a client wants to post a job at 0.001 cents per word (a very low rate), he or she will be presented with data showing the percentage of pros who are not willing to work at that rate. This helps to head off unreasonable offers.

11.3 - How do I enter rates for each language pair reported in my profile?

You can enter language-specific rates by visiting your Profile Updater and clicking on "Edit rates" next to each language pair in the "Languages" section. A window will pop-up allowing you to enter custom rates for each language pair.

11.4 - What are the minimum and target rates?

You will be prompted to enter minimum and target rates.

The minimum values are the absolute minimum rates that you will accept for a translation assignment. You should receive no notifications for jobs posted in the corresponding field rates below your minimum value.

The target rate is what you would ask for when presented with a translation assignment matching these criteria:

* Is in a subject field you are familiar with
* Requires no extra costs to you (travel expenses, software, dictionaries, etc.)

Your target charge is what you might list on your CV or personal website for potential clients to see.

11.5 - Where can I include any sucharges, discounts, or minimum charges?

You can list any adjustments you tend to make for special conditions when invoicing here.

11.6 - Why should I enter rates?

Benefits of specifying a range of rates:
(1) Specifying a rate range makes it easier for clients to consider working with you
(2) You will not be bothered with notifications of jobs below your minimums
(3) You will be able to compare your rates with aggregated data from other pros in your pairs

Also, by specifying the range in which you are willing to work, you supply valuable information that will be used in educating clients. For example, if a client wants to post a job at 0.001 cents/word (a very low rate), he or she will be presented with data showing the percentage of pros who are not willing to work at that rate. This helps to head off unreasonable offers.

11.7 - I am just getting started as a freelancer. What rate should I charge?

The rate you should charge depends on your desired income, your productivity, the amount of vacation you take and other factors. Use this rates calculator to do the basic calculation.

11.8 - Is entering rates mandatory?

You do not have to enter rates information. Also, even if you do choose to enter rates, you do not have to make them visible to others.

If you are not comfortable entering a specific range of rates, consider adding a note to your profile page that says "Rates are for estimation purposes only, and are subject to change upon review of the job."

11.9 - What rates are people asking? Can I view aggregated data?

You can view the rates entered the ProZ.com community on this page or by using the 'View rates' link in the menu. Limitations:

• Available to Site members only
• Available to 'Freelancer' and 'Freelancer and company' account types only
• You must enter your rates
• You can view the rates for up to 5 of your language pairs

11.10 - How is my maximum rate calculated?

Your maximum rate is calculated automatically based on the minimum rate you entered in your profile. It is 2.5 times the minimum rate. Note that as with all rates you enter, a lower or higher rate can always be negotiated after you are chosen to complete an assignment.

11.11 - I've entered my rates but I'm still receiving some jobs offering a rate under my minimum. Why is this?

Not all jobs conform to the format of "[X] per [word|hour|total] in [currency]". Some jobs specify lines instead of words, ongoing or in-house jobs often have different pricing requirements, and so on. To accomodate these different situations, outsourcers are given the choice of entering pricing for the job in the standard format, or using a free-form text box to enter the pricing. Jobs that use the free-form format cannot be checked for rates, so you will receive notification for them, even if they are below your set minimum.

Note that in the future, outsourcers will have more incentive to enter pricing in the standard format, and whether standard pricing is entered or not will influence who receives the notification.

11.12 - Why doesn't ProZ.com set a minimum rate for translation?

See http://www.proz.com/faq/jobs#jobs_minimum_rate

12 - Willingness to Work Again (WWA)

12.1 - What is WWA?

The WWA system is a ProZ.com feature that provides translators, interpreters and other service providers with a means of requesting, collecting and displaying in their profiles "willingness to work again" ("WWA") feedback from clients and colleagues.

Site users can request feedback from outsourcers and colleagues with whom they have worked. Colleagues and outsourcers may answer requests by providing feedback. They can also take the initiative in providing public feedback to service providers with whom they have worked.

The WWA page provides a dedicated interface to those willing to request or provide WWA feedback.

12.2 - What does a WWA entry consist of?

An entry consists of three parts:
1. The outsourcers' expression of its "willingness to work again" (with a "yes" response to the question "Would you outsource work to this service provider again?")
2. A brief line of text accompanying the "yes" (optional)
3. The service provider's one-line response to the outsourcer (optional)

12.3 - What are WWA entries good for?

12.4 - What are the conditions under which a WWA entry can be (requested from / made by) an outsourcer?

The outsourcer must have commissioned paid work to the service provider on at least one prior occasion. WWA entries are not permitted on the basis of a test translation or any other preliminary interactions.

The term "outsourcer" is used here broadly to refer to anyone who passes along paid work. This includes not only language companies and end clients, but also translators and interpreters who send work to colleagues when they are busy.

An outsourcer may provide only one WWA entry to each service provider who has worked for them. However, different project managers from a same company can provide feedback on a service provider who has worked on their projects.

12.5 - Do I need a ProZ.com profile to provide a WWA entry?

Yes, currently only those who are registered with ProZ.com can make WWA entries. This decision was based on the feedback we got, based on perceived possibility of abuse, that members felt more comfortable with registration required.

This could change in the future if ways are found that happen to be acceptable to all parties

12.6 - Is "yes" the only possible response to the "willingness to work again" question asked of outsourcers?

For the time being it was decided to ask site users to make entries only for those translators and interpreters with whom they would work again. (In other words, it is not possible to make "no" and "maybe" entries in response to the question, "Would you work again with this person?") This approach is intended to address the misgivings that some members have expressed concerning the possibility of abuse, which should allow focus to be placed on the key role of the feature, i.e. marketing.

In the future, in order to enhance the integrity (and in turn, the marketing effectiveness of the tool), the responses "no" and "maybe" will also be provided to those making WWA entries. If this is disconcerting, bear in mind that a number of protections be in place and besides, by default, WWA entries are visible only to the person on whose behalf they are entered. There will never be an obligation to make WWA entries public.

12.7 - Sounds good -- I would like to show "willingness to work again" entries from my clients in my profile. How can I do that?

To request a WWA feedback from an outsourcer with whom you have worked, go to "My WWA" from the "My ProZ.com" tab in the homepage and select "Request WWA entries". If the ousourcer has an account at ProZ.com and a Blue Board, type the name of the outsourcer's profile in the "Search" field.This search will draw users from Blue Board pages and profiles. Then, select the proper entry in the list displayed and click on the "Add to list" button to add this outsourcer to the list of outsourcers you will send an invitation to provide WWA feedback for you.

Once you have added the outsourcer to the list, click on the "Proceed to step 2 of 3 (customize emails)" button to go to the page in which you will be able to customize the message you will send to the outsourcers you've specified. Note that you will find a template text used to request WWA entries. You may use this text and/or customize it to better suit your preferences. You can also add a name and an alternative (additional) email address.

Finally, click on the "Proceed to step 3 of 3 (preview and send emails)" button to preview and send your request or edit your message.

For outsourcers who do not have profiles or Blue Board pages at ProZ.com, just enter their name and email address and then click on "Proceed to step 2 of 3 (customize emails)" button to go to the page in which you will be able to customize the message you will send to this outsourcer. As with ProZ.com outsourcers, you will find a template text used to request WWA entries. To send your request, just click on the "Proceed to step 3 of 3 (preview and send emails)" button to preview and send your request or edit your message.

12.8 - How can I provide a positive "willingness to work again" entry on behalf of a site user that worked for me?

To provide a WWA feedback for a service provider with whom you have worked, go to "My WWA" from the "My ProZ.com" tab in the homepage and select "Provide WWA entries". If any service provider has already made a request for a WWA feedback from you, you will see the service provider(s)' name and three possible actions:

1) No action
2) Provide WWA
3) Do not provide

Chose any of these three options and then click on "Proceed to step 2 of 3 (Enter WWA information)". If you chose 'No action', you will be redirected to the 'Search for other service providers' option.

If you select 'Provide WWA', you will be asked to enter WWA information for the service provider(s) that has sent you the invitation (and answer the questions 'Have you worked with this service provider? and 'Would you work again with this service provider?'). Your should then click on "Proceed to step 3 of 3 (preview your WWA entries)" to preview and process or edit your WWA entries.

If you decide not to provide WWA feedback for the service provider(s), you will be given the option to start from step 1.

If you have no WWA requests from service providers, search for the service provider for whom you want to make an entry by typing the user- or real name (the one selected for display by the freelancer) in the "Search" field and then click on the proper entry in the list displayed. If the corresponding data displayed below corresponds to the desired service provider, click on "Add to list" to add this service provider to the list of service providers for whom you will submit a WWA entry.

Once you have added the service provider to the list, click on the "Proceed to step 2 of 3 (Enter WWA information)" button to go to the page in which you will be able to enter WWA information for service provider(s) you selected (and answer the questions 'Have you worked with this service provider? and 'Would you work again with this service provider?').

Finally, click on "Proceed to step 3 of 3 (preview your WWA entries)" to preview and process or edit your WWA entries.

12.9 - What are my options regarding the visibility of my WWA entries?

WWA information is displayed in the upper right corner of your profile. There are three options for the visibility of this information:

a) Entries visible only to the profile owner

This is the default condition. Profiles are created this setting already in place.

This is how the feature will appear in a new profile which has not received WWA entries:



After receiving WWA entries, you will see this:




... while a visitor will see:




b) Entries visible to visitor

If you choose to click on the "Show to visitors" button, you will see:





And now visitors to your profile will be able to see the entries:




Clicking on the number of entries will open a box where detailed information about the entries will be displayed.


c) WWA hidden from owner

If you have chosen to hide your WWA entries from visitors to your profile, you can also make the feature invisible for you. To do this, just click on the "Hide from me" button. All that will be visible then is a button which you can use to make the WWA feature visible again if you choose so in the future.

So in this case you will see:





And a visitor to your profile will see no trace of WWA:

12.10 - Is this feature also intended to benefit outsourcers?

Yes. Outsourcers who choose to consider WWA data may find that they are able to qualify translators and interpreters more efficiently.

12.11 - How can WWA be beneficial for both service providers (ie. translators and interpreters) and outsourcers at the same time?

The translator/outsourcer relationship is one of partners, not adversaries. If the WWA system leads to faster engagement cycles, fewer test translations, etc., this will be good for outsourcers and service providers alike.

The Blue Board is an example of another tool of benefit to both service providers and outsourcers. Outsourcers who are listed and have received positive entries report a higher degree of trust and shortened project launch cycles among those service providers who reference the Blue Board.

12.12 - What about confidentiality? I can not / would rather not disclose my client's names.

Currently, each entry includes the client's name (there is no way to receive anonymous entries). Therefore, you should refrain from inviting entries from clients with whom you have an understanding or presumption of confidentiality.

12.13 - I don't have confidentiality agreements per se, but I don't want others to know who I work for. How can I prevent my clients from being disclosed?

You don't have to do anything. By default, WWA entries will not appear in your profile. You can opt in and out of displaying WWA entries at will. What you can control is whether or not *all* entries received will show. It is not possible to opt out of showing WWA entries individually.

12.14 - What about members' desire to be able to prevent others from making unsolicited WWA entries?

It is possible to withdraw from BB/WWA network. This entails, out of fairness, that just as these users do not accept unsolicited entries, they also will refrain from making them for others (whether via the WWA system, or the Blue Board.) In a sense, they waive their right to make entries for others, in exchange for taking away their right to make entries for them.

This option does not prevent the reception of LWA feedback in the Blue Board, nor cause any existing feedback entry to be deleted. Withdrawing users will still be able to make entries for others who invite them to do so.

12.15 - If I withdraw from WWA potential clients may think I don't want feedback displayed because I am a bad translator. Would it be ok to write that in my profile explaining that I opted not to use this feature to protect my clients or something like that?

Of course, you are welcome to add that sort of a comment.

12.16 - Is there staff and/or moderator oversight?

WWA entries are vetted by site staff members before they become visible, not with the goal of ensuring their accuracy, but merely to confirm that the feature is being used for the intended purposes. Staff members are also be available, via the support system, to review and investigate questionable entries and possible abuse upon request.

Moderators are not involved in administering the WWA system.

12.17 - Is the WWA feature limited to members?

Initially, all aspects of the new feedback system will be available to all site users, regardless of membership status. In the future it is possible that limits will be imposed to its use by non-members, such as a cap on the number of entries that can be made or displayed by them.

12.18 - The WWA item is marked incomplete in my quick profile updater even though I have received an entry. Why?

The quick profile updater will show the WWA item (which is an 'encouraged' item rather than a 'required' one) as complete only if an entry has been received from an outsourcer that has verified identity or has itself received at least one Blue Board entry from another site user. This requirement is intended to discourage misuse of the WWA system.

12.19 - What does the "message received" line mean next to the clients' names that I requested WWAs from?

The "message received" line that appears in your WWA "request entry" form next to the client that you requested a WWA entry from is just an email confirmation message to inform you that the email you sent them was received in their inbox.

Now, you will just need to wait for the outsourcer to respond.

12.20 - I accidentally entered a WWA comment on a wrong translator. How I can delete this entry?

Please submit a support ticket identifying the wrong entry.

12.21 - How do I get the green completion mark for WWA in my profile?

To get a green "complete" mark in the WWA area of your profile you need at least one entry from a profile that fulfills at least one of the following conditions:

a) has identity verified
b) has a Blue Board record with at least one entry from a third party
c) belongs to a site member
d) has at least 12 PRO KudoZ points

13 - Portfolio: my sample translations

13.1 - How do I edit my portfolio?

To edit your portfolio page, click on the little edit icon (a little pencil) on the top right of your portfolio entry. From there you'll be able to delete your entry as well.

13.2 - Can I toggle the visibility of the samples in my portfolio?

No. You can either choose to enter samples which will be publicly visible to visitors to your profile or choose not to enter these samples. For the latter option you can tick the box next to "I choose not to enter any sample translations at this time" in the "Portfolio/Sample Translations" in the "Professional history" section of your Profile Updater.

Another option would be to enter samples and removing the sensitive information you would not like to be disclosed. Make sure you are respecting confidentiality agreements when entering these samples.

14 - Project History

14.1 - What is the ProZ.com Project History(SM)?

The ProZ.com Project History(SM) system provides translators and interpreters with a convenient means of keeping a record of projects done, by language, field and other characteristics. Use it to organize your records, keep track of payments, etc.

Additionally, the Project History(SM) system allows users to display general details of select projects in their profile pages, in order to communicate to potential clients and collaborators the nature of their past experience. With the clients' permission, client names and feedback can also be shown.

When an outsourcer searches the ProZ.com directory for a translator or interpreter, the number of corroborating projects--in the field and pair--will be shown.

It is also possible to keep track of, and optionally display, the names of ProZ.com colleagues who have worked with you on a project.

14.2 - Who can use the Project History(SM) system?

All site users are allowed full use of the Project History(SM) functionality.

14.3 - How do I add a new project to my project history?

To add a new project to your project history visit your Project history page. Select the Add a new project option from the menu to the left and you will be re-directed to the project form. Complete this form with all requiered information and click on Submit.

Once you have submitted your project, you can make it visible in your profile by clicking on Make visible in the 'Actions' column, next to the project.

14.4 - What type of projects can be listed?

Use the Project History(SM) system to keep track of translation, interpreting, editing, proofreading projects that you have completed personally.

14.5 - Can I list projects obtained from clients outside of ProZ.com?

Yes, you can list any project, regardless of how you met the client, and regardless of whether or not the client is registered with ProZ.com.

14.6 - I/my company managed a project. Should I list that?

No--you should not list projects which you or your company has managed. The Project History(SM) system is intended for translators, interpreters, editors and proofreaders to keep track of work they have completed personally.

14.7 - Is my Project History(SM) private?

Yes--by default only you see the information that you enter into your project history.

14.8 - I see other users' project histories. Why is that?

It is possible to display general details of select projects from your project history, if you wish to. An overview of projects you have opted to show will appear in your profile page, under a tab marked "Project History". Displaying projects representative of your areas of expertise may be an effective means of marketing your services.

14.9 - I notice that client names are sometimes shown in other users' project histories. What determines whether or not a clients' name is shown?

The client's name is only shown if both parties agree to display it publicly.

When you enter a project into your project history, you are asked whether or not you prefer that the client's name be shown. If you prefer to display the client's name, an email is automatically sent to the client asking for the client's permission. Once that permission is received, the client's name becomes visible.

14.10 - What is outsourcer "corroboration"?

When you enter a project, you are given the option of requesting outsourcer "corroboration". If you request this, the outsourcer will have the option of verifying that the project took place and that your description was accurate.

14.11 - How does outsourcer "feedback" work?

Another option available when entering a project is to request outsourcer "feedback". When this is requested, the outsourcer is given an opportunity to describe his/her experience with you as "positive", "neutral" or "negative". A one-line comment may also be entered.

Building up a history of client feedback may be an effective marketing technique.

14.12 - How does my project history affect how I am shown in the directory?

When a client searches for a translator in a specific language and field and your name is found, the number of *corroborated* projects you have in that field will be shown. Your position in the directory is not affected.

Note that only projects that you make public will be considered for the purposes of directory listings.

14.13 - How can making selections from my project history visible help me to meet new clients?

Clients may be reassured to know that you have experience in the language pair and field in which they require service. By making select projects visible in your profile page, you communicate to potential clients the nature of your experience, and optionally, your track record in satisfying clients.

What is more, because the number of corroborated projects (in field and pair) is shown when a client searches the directory, and because projects and keywords you make visible are likely to be indexed by Google, using the project history features is likely not only to reassure clients, but also to help them find your profile in the first place.

14.14 - Can I keep track of, or display, who I have worked together with on my projects?

Yes. If your colleague(s) are registered with ProZ.com (members or otherwise), you can associate their names with the project, for organizational purposes. You can also request corroboration of project details, and one line of feedback, and this will be displayed to others if you choose to make the project visible in your profile page.

14.15 - Can I hide my projects if I get negative feedback from the outsourcer?

No. You lose the ability to edit, delete or hide a project when you submit it to the outsourcer for feedback. You regain the ability to delete or hide a project if the outsourcer gives you positive feedback.

14.16 - My client gave me negative/neutral feedback, is there any way it can be removed/changed?

ProZ.com will not get involved in any conflicts between translators and their clients involving Project History.

14.17 - Why I can not delete a project in my Project History(SM) list?

It is not possible to delete a project that has received neutral or negative feedback from an outsourcer. It is also not possible to delete a project that is awaiting corroboration.

14.18 - My client never received a notification to review my project, can they still review it somehow?

If your client does not receive a notification to review a project you submitted to them, they can still leave feedback. To do so, they can log into their ProZ.com account that is associated with their Blue Board record, and leave you feedback in their Outsourcer Control Center located here:
http://www.proz.com/?sp=jobs&sp_mode=occ&sp_mode_occ=feedback

14.19 - Should I include only big projects?

No. Big projects are relevant, but describing smaller projects in narrowly defined fields may help show your expertise.

14.20 - How can I enter projects if all my work is confidential?

You only need to enter as much information as you feel comfortable with. In most cases, a general description should be enough to convey the desired information without compromising confidentiality. You can find below a sample Project history with two projects described in general terms. No client or brand names are mentioned, no specific details provided, and yet a potential client can get the idea of the kind of projects you can deal with.

14.21 - I don't want to ask my client for corroboration, what can I do?

Again, the tool is for you to use according to your needs and preferences. You can include information about partners and clients, and even ask for their corroboration, or exclude this information. You can even keep your projects hidden from view and use the feature only for your internal, administrative purposes.

14.22 - I am an interpreter, I seldom (or never) do translations. Project history does not apply to me. How can I complete my profile?

If you go to the "Add project" page, you'll see that one of the options in the drop-down box is for Interpretations (even though translation is the default), so you could enter a project based on an interpretation job you have done as well, since this will also give potential clients a better idea of the type of work you do.

14.23 - I don't want to add project history information at this time. How can I complete my profile?

If you select the option "I choose not to enter my Project History at this time" the corresponding field will be evaluated as "complete" from the profile completion pint of view. However, by not including your project history you are failing to make use of a strong marketing tool.

15 - CV/resumé

15.1 - I uploaded an image/CV but it is not shown / can not be dowloaded.

ProZ.com utilizes more than one web server. When you uploaded an image or a CV, it can take between several minutes and a half hour for the files to be copied to all the web servers. During this time, you may notice a blank where a photo should be, or, for CVs, you may get a "page not found" error. Please give it some time before submitting a support request.


Note: You should assume that information you display in your CV will be indexed by search engines (you can, however, set the visibility level of your CV). If you choose to remove your CV later, it may take some time for this indexed information to also be removed from search engine caches.

15.2 - How do I update/edit/replace my present CV/resume?

To update your CV, go to the Personalization section of your Profile Updater and scroll down to the CV/Resume section. Click on Delete next to the CV you want to update. Once removed, upload the new version of your CV by selecting the language in which your CV is written from the Upload another CV in the drop-down menu and clicking on the Browse button to search your computer's file system for the document you wish to upload.

Once you have chosen the document, check the agreement box and select a visibility permission for your CV. Finally, click on the Save and update profile button.

Make sure your CV is in .txt, .pdf, .doc, .docx, or .rtf format, and is no larger than 250 KB. If you are a full member your CV may be up to 2 MB large.

Also, remember that ProZ.com uses multiple webservers to handle user traffic. When you upload anything via the Profile Updater page, it may take several minutes to become visible.

15.3 - How do I remove an old CV?

To remove your CV, go to the CV/Resume section of your Profile Updater and click on Delete next to the CV you want to delete.

15.4 - How can I delete my Resume/CV/Photo

In your profile page, go to Settings. In the menu, choose Uploads. There, you will find a check box with the title “Delete current image” or “Delete current Resume/CV”. After checking it, click on “Submit”.
Your Photo/Resume will be deleted. Please, remember that it might take several minutes to see the results.

15.5 - I deleted my profile/CV but Google still shows it.

You should ask Google to delete that information from their Cache. You can do it here:

http://www.google.com/support/webmasters/bin/topic.py?topic=8459

Remember that in your new profile, in the Settings-Search Engine Settings, you have the option “Profile Indexing”
You might select “Index” if you want search engines to store a snapshot of your profile page and
“No index” if you do not want search engines to store a snapshot of your profile page.

If you selected “Index” (default option), that information is stored in Google's cache and we just don't have a way to prevent Google from saving it.

Also, note that we've just recently started the full removal of CVs. We original simply "un-linked" them from a profile in the event that someone did not actually intend to remove his or her resume. As our user base has expanded, this has lead to higher resource usage so we've started to completely remove them. From here on, if you remove a CV from your profile, it will be deleted from the ProZ.com servers within 15 minutes.

Note: You should assume that information you display in your CV will be indexed by search engines. If you choose to remove your CV later, it may take some time for this indexed information to also be removed from search engine caches.

16 - About me

16.1 - There are extra line breaks in my profile and I can not get rid of them. What should I do?

Here is why: every line break entered in the profile "background" form gets converted into a "br" tag in the html. In order to prevent the large spaces, you can not enter line breaks (by hitting enter) after your "td" and "tr" tags.

This is not pure HTML, and we did it so that those without HTML experience could make reasonable profiles. Sorry for causing this confusion.

17 - Profile tabs

17.1 - My "Visitors" tab

1.1 - What is the "Visitor Tab"?

The "Visitors" tab is for members only. The "Visitor" tab works like a hit counter, but does so much more than a traditional hit counter. The "Visitors" tab allows profile owners to keep track of how many hits they've received in the last 30 days, but it also provides information about who, what, where, and when their profile was visited.

Note: The "Visitors Page" does not indicate who exactly visited your page by username or entity ID, likewise, when you visit a user's profile, he or she will not be able to see your username or entity ID on their "Visitors Page"; it only signifies the viewer type, for example an agency or freelancer or both.

1.2 - Who has access to my "Visitors Page"?

No one other than you (the owner) has access to your "Visitors Page".

Note: The "Visitors Page" is for (paying) members only.

1.3 - Does the "Visitors Page" count my visits?

No. Presently, the "Visitors Page" does not count your visits when you come to your profile page.

1.4 - Will anyone see my username or entity ID on their "Visitors Page"?

No. The "Visitors Page" does not indicate who exactly visited your page by username or entity ID, likewise, when you visit a user's profile, he or she will not be able to see your username or entity ID on their "Visitors Page". The "Visitors Page" only signifies the viewer type, for example an agency or freelancer or both.

1.5 - Will anyone be able to link to my profile page from their "Visitors Page"?

No. The owner will not be able to link to your profile page form their "Visitors Page". The owner will only have access to your IP address, which will enable them to locate you geographically.

Note: The "Visitors Page" does not indicate who exactly visited your page by username or entity ID, likewise, when you visit a user's profile, he or she will not be able to see your username or entity ID on their "Visitors Page"; the "Visitors Page" only signifies the viewer type, for example an agency or freelancer or both. Also, the "Visitors Page" will indicate whether the viewer is a site member (highlighted in blue), ID verified, and the viewer's IP address, which can be used to locate the visitor geographically. Finally, the "Visitors Page" will indicate where the viewer came from, tabs viewed, last time visited, and the the total number of times the visitor has been to your profile page.

1.6 - Someone is coming to my visitors tab multiple times, should I be worried?

Those visits are coming primarily from a search engine crawler, which is what goes out and 'spiders' the internet for pages to be searchable.The visitor you had those multiple visits from is actually MSN, Yahoo or Google.

So basically, no need for alarm, a machine is visiting your profile numerous times, not a human.
If you'd like to find out some more information about this, feel free to take a look at this forum thread.

1.7 - What can I find out with the IP Address?

When you click on the IP address under the column on your "Visitors Page" you'll be redirected to the "Geobytes" website, which will enable you to locate your viewer geographically.

1.8 - What does the "checkmark" under the viewer type signify?

The "checkmark" under the viewer type signifies that visitor has been ID verified. Some of your visitors may or may not be ID verified; therefore, not all visitors will have checkmarks in that column. To find out more about getting ID verified, please read FAQ #7 in this section (Profile Page).

1.9 - What does it mean by "Tabs Viewed"?

The "Tabs Viewed" column indicates which tabs the viewer clicked on in your profile, or in other words, pages viewed of your profile. Presently, only three or less tab visits will be shown in this column.

Note: Due to the number of subpages/tabs on the site, there may be entries in your "Tabs Viewed" column that you don't recognized or understand. However, overtime with more use of the function and more development, we will be able to identify those better in the near future. Thanks for being patient.

1.10 - What exactly does the "Came From" column identify?

The "Came From" signifies what page the viewer used to locate your profile. Whether they searched you on Google or clicked on your "featured pro profile" from the homepage, you'll see it under this column.

Note: Due to the number of websites and site pages on ProZ.com, there may be entries in your "Came From" column that you don't recognized or understand. However, overtime with more development and use of the function we will be able to correct that problem. Thanks for being patient.

1.11 - How do I add a hit counter to my profile page?

There are many sites that offer "hit counter" code that you can put into your profile page to track how many people visit. One list of such counters can be found here.

For new profiles, please refer to the current 'about me' section on the new profile page then paste the html code for your hit counter.

To enter a counter into your old profile page, select My ProZ.com->My Settings->Basic Profile from the menu, and then paste the html code for your hit counter into the "info about areas of specialization" or "info about accomplishments" form fields.

17.2 - My "Personal" tab

2.1 - Where and what is my Personal Tab?

The �Personal Tab� can be found on the "My ProZ.com" home page . This feature allows you to create a personal web page by entering free-form HTML. Use your personal page to showcase your artwork, hobbies, and other information that would be out of place on your professional profile page.

2.2 - Who can view my Personal Page?

All users have access to view your Personal Page; however, you are the only one who can edit your Personal Page.

2.3 - How do I use and enter HTML in my Personal Page?

You can edit your "Personal Page" by clicking on the [edit personal page] link below the instructional text box. For an introduction to using HTML, please see Gianfranco Manca's HTML tutorial located in the instructional text box on your personal tab. Once you are done editing your Personal Page, click on the "save" button at the bottom of the text box.

2.4 - Why isn't my HTML interface/design appearing correctly on my Personal Page?

Most likey, the HTML tags that you have entered are not correct or are not allowed on the "Personal Page".
A list of allowed tags are listed on top of the edit HTML text box.

Also, in general, there is a closing tag for each tag and it is important that you don't forget them. Please double check to see if all of your tags have closing tags.

17.3 - Custom tabs

3.1 - Why should I consider adding a custom tab?

Custom tabs can be a good way of providing more or specialized information about your services or qualifications as a language professional.

3.2 - How do I add a custom tab to my profile?

To add a custom tab to your profile, all you need to do is go to the "Settings" tab of your profile. There you'll see the "Custom tabs" option. Just click there, add a title for your tab(s), and you can add content then and there, or after you have created the tab (after your tab is created, when you visit it you'll have the option there to edit). Members may add up to 3 custom content tabs, and non-members may add 1 custom content tab.

3.3 - How do I change the name of a custom tab?

You can edit a custom tab name any time you want, by going back in to the "Settings" tab, "Custom tabs" and clicking on the edit icon next to the tab name you want to change.

Note that the "About me" section of your profile is not a separate tab (you could make a tab dedicated to "about me"-related material, of course). While the content is customizable, the name of the "About me" section is not.

3.4 - How do I add an image to a customised tab on my profile?

Once you have the tab(s) and the image(s), you need to upload or host them somewhere. If you have a hosting account, you can upload them there; there are also free sites out there where you can create an account and upload files for storage.

Once you have the images on the Internet somewhere, you'll have a URL for them, and you just need to add the HTML tags as follows:



Also, make sure you give a name to your customized tab(s) which tells visitors without looking what they will find there.

If you have trouble with any of this, just submit a support request to get help from the support team on this-- be sure to attach the image(s) you are working with to your request.

18 - ProZ.com Wallet

Your ProZ.com wallet can also be used in relation to Turnkey translations.

18.1 - What is my ProZ.com wallet for?

Your ProZ.com wallet is used to track payments you have made for items and services purchased through the site. You may also deposit amounts to your wallet, to be used for such things as Blue Board access, job quoting (full members already have this access), text ads, etc. Your wallet is not intended as a payment method or for use in transferring funds from one account to another.

18.2 - How can I accept payments through my ProZ.com Profile page?

Unfortunately, the ProZ.com Payments feature (top right corner in the Profile pages) is no longer available.

18.3 - What are the fees for using the ProZ.com Wallet?

There is, in most cases, a fee of 5% that we charge in addition to the fees particular to the method of transfer (ex. 5.5% fee taken by credit card company, $35 fee taken by bank on wire transfers, etc.) We take the 5% only once; when you 'withdraw' money from the wallet, you would not be charged the 5%.

Specific fees will appear if you make use of the function.

18.4 - When are wallet withdrawals done?

You may issue a request to withdraw funds from your wallet at any time, but withdrawals are generally processed at the end of the month. If you would like to check on the status of a payment, the best way to do so is by submitting a support request.

18.5 - What are the fees associated with wallet withdrawals?

ProZ.com does not charge a fee for processing wallet withdrawals, but you are responsible for paying any third-party transaction fees. Because some withdrawal methods incur higher transaction costs, those methods require a minimum withdrawal amount in order to cover the transaction costs.

Withdrawal methods:

* PayPal (no minimum)
* Check made out in US dollars ($25 minimum)
* Wire transfer from a US bank (approx. $35 minimum, must exceed the sum of the transaction fees

18.6 - How can I use funds received for Turn-key translations?

Funds received in your wallet for Turn-key translations function as regular wallet deposits. This means that you many use it for membership purchase, Blue Board access, job quoting (full members already have this access), text ads, etc.

19 - Dynamic profile content

19.1 - Why might some ProZ.com profiles include user-supplied dynamic content (javascript)?

Some users have chosen to customize their ProZ.com profiles with dynamic content such as instant messaging tools, clocks, hit counters, etc. This dynamic content may be implemented in a scripting language such as javascript, which can be run by the viewer's web browser.

19.2 - What are the risks of accepting dynamic content (i.e. running javascript) from a profile owner?

Although such content is common on the internet and is likely harmless, there is a possibility that security risks may be involved. For example, a cross-site scripting attack might allow the profile owner to gain unauthorized access to the viewer's ProZ.com account. (See this cross-site scripting article on Wikipedia for details.)

Because of this potential security risk, user-supplied dynamic content is only enabled in profile pages when the viewer has given permission.

19.3 - How is dynamic profile content handled by ProZ.com?

If a ProZ.com profile contains dynamic content, a notice is shown at the upper-right of the page, indicating whether the dynamic content is enabled or disabled.

If the profile owner is a ProZ.com member, the viewer is given the choice to see the profile with or without the dynamic content.

If the profile owner is not a ProZ.com member, the dynamic content is always disabled.

19.4 - How can I control whether dynamic content is enabled when I view a profile?

If the profile owner is a ProZ.com member, the first time you view the profile you'll be prompted whether to enable the dynamic content. Your preference will be stored in a "cookie" in your web browser, so you won't be prompted again when viewing that member's profile in that browser. If you later wish to change your preference, and enable or disable the content, click the "settings" link in the dynamic content notice at the upper right of the page.

Your preference applies only to that one member's profile. You have a separate preference setting for each member's profile with dynamic content.

For reasons of security, there is no way to enable the dynamic content if the profile owner is not a ProZ.com member.

19.5 - How can I add my instant messenger status to my profile?

You can show your instant messenger status in your profile without including customized javascript. Click here to edit the instant messenger settings in your profile.

If your instant messenger program isn't supported on that page, submit a support request to have it added to the list.

19.6 - How can I include my Twitter feed in my profile?

You can include your Twitter feed in your profile without including customized javascript. Click here to edit the twitter settings in your profile.

19.7 - How can I include a hit counter and visitor analysis in my profile without customized javascript?

ProZ.com members have access to a profile hit counter and visitor analysis tool. See the "visitors" tab on your profile page.

19.8 - Can I include CSS in my profile?

CSS styles can be defined inline in your profile, inside of HTML <style> tags. External stylesheets are filtered unless the user viewer has allowed dynamic content.

19.9 - Are iframes considered dynamic content?

Yes, iframes are also considered dynamic content, and are handled the same way as javascript.